We are currently experiencing a partial disruption with our storage provider, which affects some features across our services:
- Webmecanik Automation: the media library may fail to open, and asset downloads may be unavailable.
- Webmecanik Pipeline: viewing, downloading and uploading attachments in the contact timeline and in emails may fail.
- Webmecanik Portal: invoice preview and download may be unavailable.
All other features are working normally, and no data has been lost. Our team is working with our provider to restore full service as quickly as possible. We will post an update here as soon as we have more information.
The issue with our storage provider has been resolved. All services have been fully operational since 3:41 PM (Paris time, CEST).
The incident lasted about one hour, from 2:36 PM to 3:41 PM. During this time, the following features were affected:
- Webmecanik Automation: media library and asset downloads.
- Webmecanik Pipeline: viewing, downloading and uploading attachments in the contact timeline and in emails.
- Webmecanik Portal: invoice preview and download.
This was an availability issue only: no data was lost. Our provider is keeping the service under close monitoring to ensure long-term stability.
If you still notice any issue, please refresh your browser first. If it persists, contact our support team.
We apologize for the inconvenience and thank you for your patience.
